Letizia - Private Guide in Naples

Languages: English, Italian, Portuguese, Swedish

PROFILE

• Excellent time management, linguistic, and team management skills
• Strong organizational and problem-solving abilities
• Able to work in highly dynamic professional environments
• Empathetic and able to understand people’s needs
• Collaborative and capable of working both autonomously and in a team
• Trustworthy, punctual, responsible, and detail-oriented
• Creative thinker

PROFESSIONAL EXPERIENCE

Freelance Tour Guide – Naples (01/01/2023 – Present)

• Leading guided tours in Naples, Pompeii, Caserta, and Herculaneum in Italian, English, Portuguese, and Swedish
• Informing customers about tour itineraries, historical sites, and cultural insights
• Planning itineraries based on weather conditions and tour duration
• Coordinating ticket purchases for museums, galleries, and attractions
• Preparing alternative activities in case of cancellations, closures, or weather restrictions
• Ensuring a smooth and engaging experience for every guest

Tour Guide – Lisbon (01/05/2023 – 30/07/2023)

• Greeting and welcoming guests
• Informing customers about historical landmarks and local traditions
• Planning and adjusting itineraries based on weather and schedules
• Coordinating visits to cultural sites, ensuring seamless logistics
• Preparing alternative plans for unexpected changes
• Providing an immersive experience by sharing in-depth knowledge of Lisbon

Independent Tour Guide – Naples (01/08/2022 – 15/03/2023)

• Designing and executing custom tours
• Providing historical and cultural insights to tourists
• Scheduling and managing logistics for a memorable travel experience

OTHER PROFESSIONAL EXPERIENCE

B2B International Customer Representative – Seda International Packaging Group (08/11/2021 – 15/03/2023)

• Managing international clients like Nestlé, Starbucks, and cinema businesses
• Handling order processing from artwork creation to final delivery
• Collaborating with teams across logistics, quality control, research, and pricing

Service IT Manager – Innovaway S.p.A, Naples (01/03/2021 – 30/10/2021)

• Monitoring team performance and service trends
• Analyzing KPIs and creating reports for international clients
• Managing escalations, action plans, and team scheduling

Team Leader – Innovaway S.p.A, Naples (31/01/2018 – 28/02/2021)

• Leading a multilingual customer service team
• Overseeing trainings, schedules, and recruitment
• Conducting interviews in Swedish and English

Help Desk & IT Support – Innovaway S.p.A, Naples (2007 – 2018)

• Providing multilingual IT assistance in Italian, English, Portuguese, and Swedish
• Diagnosing and resolving first-level hardware and software issues
• Supporting luxury brands like Fendi, Whirlpool, Kiko, and Luxottica

With a strong background in tourism, customer service, and travel planning, I bring a deep passion for storytelling and cultural exchange. Whether exploring historic sites, local traditions, or hidden gems, I strive to create authentic and engaging travel experiences for every guest.